Frequently Asked Questions

Everything you need to know about shopping premium pet products with Aurexza.

Where do you deliver in South Africa? +

We deliver nationwide across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, and surrounding areas. Rural deliveries are handled through reliable local couriers.

How long does delivery take? +
  • 8–11 business days 

Delivery times may be affected by peak seasons, public holidays, or load shedding (please refer to our shipping and delivery policy).

Are your pet products safe and high quality? +

Aurexza carefully selects premium-quality pet products designed for comfort, durability, and safety — perfect for South African pet owners who expect (and deserve) only the best.

What payment methods do you accept? +
  • Credit & Debit Cards
  • Instant EFT
  • Secure Shopify checkout
Can I return or exchange a product? +

Returns or exchanges are accepted within 7 days of delivery, provided the product is unused and in its original packaging (please refer to our returns and exchanges policy).